Remote Inbound Retention Specialist - Eastern Region

Yelp; Las Vegas (NV); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

PTO 15 days

Holidays & floating holiday

Parental leave up to 14 weeks

Wellness subsidy

401(k)

Employee stock purchase plan

Work from home reimbursement

Base salary + incentives

Job summary

Yelp is seeking an Inbound Retention Specialist in Sales to support and retain small business advertisers from a remote US-based region in the Eastern time zone. You will engage with clients to sustain revenue and demonstrate the value of Yelp ads, while aligning recommendations with client needs.

The role emphasizes strong communication, problem solving, and the ability to manage multiple details in a dynamic setting. A Bachelor’s degree or 3+ years of client-facing experience is expected.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Technically proficient with computers and information systems.
• Strong verbal and written communication skills.
• Experience in account management, sales, advertising, or small business preferred.
• Love for local businesses and local economies.
• Excellent time management and organizational skills.
• Ability to handle tough conversations professionally.
• Willingness to adapt in a fast-paced, changing environment.
• Must have reliable wired internet connection.

Responsibilities

• Provide inbound retention support to Yelp advertisers.
• Manage an inbound phone queue, educating and advising current advertisers.
• Demonstrate value of Yelp through ad performance metrics and ROI.
• Handle escalations with strong listening and conflict resolution skills.
• Learn Yelp advertising solutions and tailor recommendations to client needs.
• Communicate effectively with clients and internal teams.
• Stay organized in a fast-paced environment to meet targets.
• Consistently achieve or exceed monthly goals.
• Utilize internal tools to research, draft proposals, and analyze data.

Skills

Exceptional communication

Client-focused

Problem solving

Time management

Technical proficiency

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Yelp is seeking an Inbound Retention Specialist in Sales to support and retain small business advertisers from a remote US-based region in the Eastern time zone. You will engage with clients to sustain revenue and demonstrate the value of Yelp ads, while aligning recommendations with client needs.

The role emphasizes strong communication, problem solving, and the ability to manage multiple details in a dynamic setting. A Bachelor’s degree or 3+ years of client-facing experience is expected.