Remote Weekend Technical Support Engineer

Hercules; Oregon; Híbrido; USD 75.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited AI token budget

Take what you need vacation policy

Healthcare, vision, and dental

Daily lunches, dinners and snacks in a

Descripción de la vacante

Hercules is hiring a Technical Support Engineer for weekend coverage (Thu–Mon) to help top customers build and scale their apps. You’ll resolve issues in customer apps, improve our AI agent, and maintain knowledge bases, while building automations to service hundreds of customers daily.

The role is fully remote and requires working North America time, with a NY-style schedule. We offer a strong stack and opportunities to transition into other engineering roles over time.

Formación

• Experience in a customer-facing technical role.
• Proven track record closing 50+ tickets per day.
• Strong background in TypeScript and React.
• Ability to debug production issues using logs and traces.
• Good systems/architecture thinking focused on scalability and reliability.

Responsabilidades

• Help resolve issues with customer apps and guide non-technical users.
• Improve product/platform by updating AI agent after fixes.
• Maintain public and internal knowledge bases.
• Build automations to scale support workflows.
• Handle platform incidents and communicate status to customers.

Conocimientos

TypeScript

React

Web app fundamentals

Debug production issues

Systems architecture thinking

Written communication

Customer facing experience

Ticket closure focus

Herramientas

Postgres

Redis

ClickHouse

Docker

Temporal

Otel

Drizzle ORM

Descripción del empleo

Hercules is hiring a Technical Support Engineer for weekend coverage (Thu–Mon) to help top customers build and scale their apps. You’ll resolve issues in customer apps, improve our AI agent, and maintain knowledge bases, while building automations to service hundreds of customers daily.

The role is fully remote and requires working North America time, with a NY-style schedule. We offer a strong stack and opportunities to transition into other engineering roles over time.