Weekend Remote Technical Support Engineer for Scalable Apps

remote work; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

Hercules is hiring a Technical Support Engineer for weekend coverage to help our top customers build and scale their apps. This role owns resolving issues in customer apps, maintaining knowledge bases, and contributing to platform improvements during weekend hours.

The ideal candidate has strong TypeScript and React background, deep understanding of modern web app fundamentals, and proven ability to debug production issues using logs and test cases. Remote, global role with weekend coverage.

Qualifications

• Experience with TypeScript and React in modern web apps.
• Strong debugging skills with production issues.
• Excellent written communication for diverse audiences.

Responsibilities

• Resolve issues in customer apps, including debugging and guidance on architecture, integrations, and fixes.
• Improve the product by updating AI agent to reduce recurring issues.
• Maintain knowledge bases with known issues and solutions.
• Build automations to streamline support workflows and handle high volumes.
• Manage platform incidents during weekend hours and provide status updates to customers.

Skills

TypeScript

React

Job description

Hercules is hiring a Technical Support Engineer for weekend coverage to help our top customers build and scale their apps. This role owns resolving issues in customer apps, maintaining knowledge bases, and contributing to platform improvements during weekend hours.

The ideal candidate has strong TypeScript and React background, deep understanding of modern web app fundamentals, and proven ability to debug production issues using logs and test cases. Remote, global role with weekend coverage.