Weekend Tech Support Engineer (EMEA) — Remote

remote work; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Hercules is hiring a Technical Support Engineer to provide weekend coverage for EMEA customers, helping them build and scale their apps and resolve issues in production.

You will fix bugs, advise on architecture, assist with integrations, maintain knowledge bases, and handle platform incidents during your weekend shifts. The role emphasizes customer-facing communication and proactive problem-solving in a remote-first setup.

Qualifications

• Strong TypeScript and React background
• API related knowledge and web app fundamentals
• Proven ability to debug production issues

Responsibilities

• Resolve customer app issues with a focus on non-technical users
• Debug production problems using logs, traces, and minimal test cases
• Contribute to product and AI agent improvements after fixes
• Maintain up-to-date knowledge base and run automation for support workflows
• Serve as first point of contact for platform incidents during your hours
• Communicate clearly with customers about status and resolutions

Skills

TypeScript

React

Debugging production issues

Web app fundamentals

API knowledge

Job description

Hercules is hiring a Technical Support Engineer to provide weekend coverage for EMEA customers, helping them build and scale their apps and resolve issues in production.

You will fix bugs, advise on architecture, assist with integrations, maintain knowledge bases, and handle platform incidents during your weekend shifts. The role emphasizes customer-facing communication and proactive problem-solving in a remote-first setup.