Weekend Technical Support Engineer — AI Platform

Hercules; United States; Remote; USD 60,000 - 120,000; Full time

Benefits offered by this job

Unlimited AI token budget

Vacation policy you can take as you go

Healthcare, vision, dental

Daily lunches, dinners and snacks in 1

Job summary

Hercules is hiring a Technical Support Engineer for weekend coverage (Thu-Mon) to assist top customers in building and scaling their apps. You will diagnose issues in customer apps, improve our platform, and maintain knowledge bases while automating workflows for high-volume support.

The role demands strong TypeScript/React skills, web fundamentals, debugging ability, and excellent written communication. In-office SF preferred; remote options possible for exceptional candidates meeting US time

Qualifications

• Strong TypeScript and React background.
• Modern web app fundamentals (HTTP, APIs, auth, databases).
• Proven ability to debug production issues (logs, traces, repros).
• Strong systems/architecture thinking (scalability, reliability, performance).
• Excellent written communication (clear, concise).
• Prior experience working in a customer facing role.
• A track record closing 50+ tickets a day.

Responsibilities

• Help resolve issues with customer apps.
• Improve our product/platform by fixing root causes.
• Maintain our knowledge base.
• Build automations to scale support.
• Handle platform incidents and communicate status.

Skills

TypeScript

React

Web fundamentals

Debug production issues

Systems thinking

Written communication

Customer-facing experience

High-volume ticket handling

Tools

PostgreSQL

Redis

ClickHouse

Tailwind

IaC (CDK, Terraform)

Docker

Otel

Hono

Drizzle ORM

Temporal

Cloudflare

AWS

OpenAI

Anthropic

Google

Job description

Hercules is hiring a Technical Support Engineer for weekend coverage (Thu-Mon) to assist top customers in building and scaling their apps. You will diagnose issues in customer apps, improve our platform, and maintain knowledge bases while automating workflows for high-volume support.

The role demands strong TypeScript/React skills, web fundamentals, debugging ability, and excellent written communication. In-office SF preferred; remote options possible for exceptional candidates meeting US time