Technical Customer Support Engineer, North America (Weekend Coverage) (Fully Remote)

Hercules; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited AI tokens

Flexible vacation

Healthcare coverage

Vision coverage

Dental coverage

Daily meals in office

Job summary

Hercules uses AI agents to help non-technical customers build and scale apps. We are a remote-first team that values shipping fast, excellence, and hunger, and we care deeply about customer success.

Hercules embraces a high-velocity environment where you will fix bugs, advise on architecture, and automate repetitive tasks to support hundreds of customers daily.

Qualifications

• Strong TypeScript and React background with modern web app fundamentals.
• Proven ability to debug production issues using logs, traces, and minimal test cases.
• Excellent written communication and experience in customer-facing roles.

Responsibilities

• Help customers fully resolve issues in their apps, from fixing bugs to advising on architecture and integrations.
• Update the platform or AI agent whenever you fix a customer app to prevent future issues.
• Maintain knowledge bases and build automations to handle hundreds of customers a day.

Skills

TypeScript

React

Debug production issues

Written communication

Customer facing

Job description

• Help customers fully resolve issues in their apps, from fixing bugs to advising on architecture and integrations.
• Update the platform or AI agent whenever you fix a customer app to prevent future issues.
• Maintain knowledge bases and build automations to handle hundreds of customers a day.

What skills will you have:

• Strong TypeScript and React background with modern web app fundamentals.
• Proven ability to debug production issues using logs, traces, and minimal test cases.
• Excellent written communication and experience in customer-facing roles.

What’s Hercules’ stack:

• Technologies include TypeScript, React, Postgres, Redis, Clickhouse, and more.
• Clouds include Cloudflare and AWS; AI models from OpenAI, Anthropic, and Google.

What are Hercules’ benefits:

• Unlimited AI token budget and take-what-you-need vacation policy.
• Healthcare, vision, and dental coverage, plus daily meals in the office.

Hercules

Hercules uses AI agents to help non-technical customers build and scale apps. We are a remote-first team that values shipping fast, excellence, and hunger, and we care deeply about customer success.