Technical Support Engineer — Weekend Coverage (Remote)

Hercules; United States; Remote; USD 75,000 - 150,000; Full time

Benefits offered by this job

AI token budget

Vacation policy

Healthcare

Vision

Dental

Daily meals

Career growth

Job summary

Hercules is seeking a Technical Support Engineer for weekend coverage to help our top customers build and scale their apps. You will resolve issues in-app, advise on architecture, and work with the product to prevent recurrence.

This remote role aligns with North American business hours (Thu-Mon), offering exposure to modern tech stack like TypeScript/React, Postgres, Redis, and Docker, and opportunities to transition into broader engineering or customer-success paths.

Qualifications

• Strong TypeScript and React background.
• Modern web app fundamentals (HTTP, APIs, auth, databases).
• Proven ability to debug production issues (logs, traces, repros, minimal test cases).
• Strong systems/architecture thinking (scalability, reliability, performance, security basics).
• Excellent written communication (clear, simple, concise, audience specific).
• Prior experience working in a customer facing role (sales, pre-sales, customer support, etc).
• A track record closing 50+ tickets a day

Responsibilities

• Help resolve issues with customer apps: Our customers are non-technical. When Hercules' AI agent fails them, they are stuck. Your job is to help fully resolve issues for customers in the app whether it is fixing bugs, advising on architecture, helping with integrations and more

Skills

TypeScript

React

Web fundamentals

Debugging

System design

Communication

Customer facing

Ticket handling

Tools

Postgres

Redis

Clickhouse

Docker

Terraform

CDK

Otel

Job description

Hercules is seeking a Technical Support Engineer for weekend coverage to help our top customers build and scale their apps. You will resolve issues in-app, advise on architecture, and work with the product to prevent recurrence.

This remote role aligns with North American business hours (Thu-Mon), offering exposure to modern tech stack like TypeScript/React, Postgres, Redis, and Docker, and opportunities to transition into broader engineering or customer-success paths.