Remote Weekend Support Engineer (AMER Hours)

Coinscapture; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

ESOP

Tech allowance

Health benefits

Annual off-sites

Flexible work

Education allowance

Job summary

Supabase is seeking a Support Engineer to deliver world-class developer support for users of the Supabase platform. This AMER-only weekend role is fully remote, with four 10-hour shifts from 16:00 to 02:00 UTC, and prefers candidates in North/South America time zones.

You will triage, respond promptly, monitor GitHub Issues/Discussions, and help reproduce issues while collaborating with product and growth teams to improve support coverage.

Qualifications

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (PostgreSQL).
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage.

Skills

SQL

English fluency

Linux/Unix CLI

GitHub Issues & Discussions

Education

Bachelor's degree in Computer Science (preferred)

Tools

React

Vue

Svelte

Node.js

Job description

Supabase is seeking a Support Engineer to deliver world-class developer support for users of the Supabase platform. This AMER-only weekend role is fully remote, with four 10-hour shifts from 16:00 to 02:00 UTC, and prefers candidates in North/South America time zones.

You will triage, respond promptly, monitor GitHub Issues/Discussions, and help reproduce issues while collaborating with product and growth teams to improve support coverage.