Remote SaaS Support Specialist (Evenings & Weekends)

Your Next Adventure Starts Here

United States

Remote

USD 41,000 - 50,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision insurance

Remote-first workplace

401(k) with employer match

Flexible PTO

Job summary

Campspot is seeking a Software Customer Support Specialist to assist software customers during scheduled support hours. You will work with campground and resort staff on inbound questions via phone, email, and chat, mastering Campspot reservation software and delivering remote demonstrations as needed.

The role requires excellent communication, strong problem solving, and the ability to manage multiple priorities in a fast-paced SaaS environment.

Qualifications

Excellent written and verbal communication is required.
Patient and courteous demeanor when assisting customers.
Availability to work the specified shifts.
Strong attention to detail and accuracy.
Able to solve problems efficiently.
Capable of managing multiple priorities in a fast-paced setting.

Responsibilities

Assist software customers during scheduled support hours via phone, email, and chat.
Work with campground and resort staff on inbound questions, mastering Campspot reservation software.
Provide remote desktop demonstrations and guidance as needed.
Support customers with questions of varying difficulty and urgency.
Work evenings, weekends, and select major holidays.