Remote Support Specialist — 2nd Shift (3pm–11:30pm CST)

Fetch; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Flexible PTO

Office locations: Madison, Chicago, or

Job summary

Fetch is seeking a Support Specialist to serve as the daily link between users and the team behind the scenes. You’ll help users via app-based email, troubleshoot issues, and stay current with rapid-fire communication.

This is a full-time, temporary role that can be done from any US office or remotely within the United States. The role requires 2nd shift (3 pm - 11:30 pm CST), weekends, and a flexibility to adapt to training schedule changes with notice.

Qualifications

• Technically proficient: Google is your best friend.
• Fast learner: rapid fire communication works for you.
• Adapts to change: new things are your vibe.
• OK with repetition: repetition is part of the workflow.
• Self-motivated: you bet on you and win every time.
• Seeks feedback: even LeBron needs a coach.
• Maintains a positive attitude: happiness beyond emojis.
• Professional and accountable: not everything can be solved with memes.
• Maintains focus: I'm in the zone.
• Service minded: do what's best for users, even when hard.
• Resourceful: you follow life hacks.
• Problem solving: clear the cache and cookies first.
• Team mindset: gaming is fun, multi-player is fun.

Responsibilities

• Answering user questions through written email format using pre-written responses.
• Educating users on technical topics such as new features and product bugs.
• Developing a deep understanding of the application and how it works.
• Communicating with users in a way that addresses their concerns regardless of their technical background.
• Ability to identify whether an issue is new or existing and react accordingly.
• Providing service that prioritizes user retention.
• Achieving daily, weekly and monthly performance expectations consistent with team and department goals.
• Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
• Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.

Skills

Tech savvy

Fast learner

Adaptable to change

Repetition tolerant

Self-motivated

Feedback oriented

Positive attitude

Professional and accountable

Focused under pressure

Service minded

Resourceful

Problem solving

Team oriented

Job description

Fetch is seeking a Support Specialist to serve as the daily link between users and the team behind the scenes. You’ll help users via app-based email, troubleshoot issues, and stay current with rapid-fire communication.

This is a full-time, temporary role that can be done from any US office or remotely within the United States. The role requires 2nd shift (3 pm - 11:30 pm CST), weekends, and a flexibility to adapt to training schedule changes with notice.