Weekend Night Service Desk Engineer — Remote/Hybrid

APPLY; United States; Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Generous vacation policy

Flexible work arrangements

AI upskilling opportunities

Inclusive culture

Job summary

APPLY is a hybrid/remote-friendly partner delivering agentic CX solutions for major brands. The Service Desk Engineer role focuses on triaging issues, diagnosing IT problems, and providing exceptional support to our enterprise clients on modern SaaS e-commerce platforms.

This weekend night shift covers 2 nights per week across Friday, Saturday, and Sunday, with 12-hour shifts. You will collaborate with the Managed Services team, adhere to SLAs, and communicate effectively with senior client

Qualifications

• 0-2 years of experience in technical support or IT service desk roles.
• Familiar with e-commerce concepts and terminology.
• Experience triaging issues created in a ticketing system.
• Confident in working with vendor platform support teams to resolve issues.
• Business savvy and IT literate with strong technical aptitude.
• Proactive and inquisitive, self-led learner with a natural problem-solving mindset.
• Great communicator, comfortable with written and spoken English.

Responsibilities

• Triage issues created in the ticketing system (Jira Service Management) and own issues until they are completed.
• Diagnose, analyze, troubleshoot and resolve IT problems for client platforms.
• Provide guidance to client personnel to empower users to help themselves.
• Lead conversations and talk clients through configuration of the platform.

Skills

Technical support

E-commerce knowledge

English communication

Ticketing tools

Problem solving

Tools

Jira Service Management

Grafana

Datadog

Azure

Job description

APPLY is a hybrid/remote-friendly partner delivering agentic CX solutions for major brands. The Service Desk Engineer role focuses on triaging issues, diagnosing IT problems, and providing exceptional support to our enterprise clients on modern SaaS e-commerce platforms.

This weekend night shift covers 2 nights per week across Friday, Saturday, and Sunday, with 12-hour shifts. You will collaborate with the Managed Services team, adhere to SLAs, and communicate effectively with senior client