IT Support Technician – Saturdays and Sundays- Remote USA

Supportwave; Northern (KY); Hybrid; USD 54,000 - 60,000; Full time

Job summary

Supportwave is hiring an IT Support Technician for Saturdays and Sundays, fully remote in the USA. The role provides Tier 2 help desk coverage from 8am–5pm CT, focusing on remote troubleshooting and user support across Windows and Microsoft 365 environments, with weekend availability.

Candidates will diagnose issues, manage tickets in PSA systems, document resolutions, and ensure timely response and incident resolution during weekend shifts while maintaining clear, professional communication

Qualifications

• Tier 2 IT support / help desk experience
• Proficiency with Microsoft 365 applications
• Strong Windows troubleshooting skills
• Experience with ticketing systems and PSA tools
• Ability to troubleshoot remotely and efficiently

Responsibilities

• Provide Tier 2 IT support and help desk services for escalated issues
• Manage and resolve tickets using ticketing systems and PSA tools
• Deliver remote troubleshooting for Windows and Microsoft 365 environments
• Assist users with software, hardware, and connectivity problems
• Document resolutions and maintain accurate records in support systems
• Ensure timely response and resolution during weekend shifts

Skills

Tier 2 IT Support

Microsoft 365

Windows Support

Ticketing Systems

Remote Troubleshooting

Tools

RMM

MDM

Job description

IT Support Technician – Saturdays and Sundays- Remote USA Global Full Time 01 Oct 2026 Start Date 01 Oct 2027 End Date $4,550 Monthly

About This Job

This is a full-time remote position for an IT Support Technician based in the USA, with a focus on providing weekend coverage working Saturdays and Sundays from 8am - 5pm CT US hours. The role involves delivering Tier 2 technical support to end users across various environments, requiring strong remote troubleshooting abilities and fluency in English.

Key Responsibilities

• Provide Tier 2 IT support and help desk services for escalated issues
• Manage and resolve tickets using ticketing systems and PSA tools
• Deliver remote troubleshooting for Windows and Microsoft 365 environments
• Assist users with software, hardware, and connectivity problems
• Document resolutions and maintain accurate records in support systems
• Ensure timely response and resolution during weekend shifts

Must Have Experience

• Tier 2 IT Support / Help Desk
• Microsoft 365
• Windows Support
• Ticketing Systems / PSA
• Remote Troubleshooting

Nice to Have Skills

• Apple macOS
• RMM
• MDM

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Shift is from 10:00 to 19:00 America/New_Yorktime.

Skills

• Tier 2 IT Support / Help Desk Required
• Microsoft 365 Required
• Windows Support Required
• Ticketing Systems / PSA Required
• Remote Troubleshooting Required
• Apple macOS Optional
• RMM Optional
• MDM Optional

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