Remote Warranty & Tech Support Expert

ROYAL APPLIANCE MFG CO; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

Techtronic Industries is seeking a Customer Service Associate to support our network of independent service dealers in the United States. You will provide timely technical information, service catalogs, and product data, aiding warranty administration and end-user satisfaction.

Responsibilities include handling dealer inquiries by phone and email, processing warranty submissions, and distributing critical information through the dealer portal. A proactive, team-oriented approach is essential.

Qualifications

• Experience delivering high-quality customer service to dealers and end users.
• Ability to communicate technical information clearly in verbal and written form.
• Proficiency with CRM systems and Microsoft Office tools.

Responsibilities

• Provide customer support for commercial models via phone and email.
• Process dealer warranty submissions including replacements, parts, and credits.
• Distribute vital information to dealer network via portal, phone, or email.
• Provide technical support to dealer inquiries on service and repair procedures.
• Support internal customer service and order entry teams cross-functionally.
• Handle dealer service, claims, orders, and billing administrative tasks.

Skills

Customer service

Verbal communication

Written communication

CRM

Salesforce

Microsoft Word

Microsoft Excel

Multitasking

Education

Associate degree

Tools

Salesforce CRM

Microsoft Office

Job description

Techtronic Industries is seeking a Customer Service Associate to support our network of independent service dealers in the United States. You will provide timely technical information, service catalogs, and product data, aiding warranty administration and end-user satisfaction.

Responsibilities include handling dealer inquiries by phone and email, processing warranty submissions, and distributing critical information through the dealer portal. A proactive, team-oriented approach is essential.