Warranty Operations Specialist

Techtronic Industries; Greenwood (MS); On-site; USD 28,000 - 34,000; Full time

Job summary

Techtronic Industries is seeking a Warranty Coordinator to serve as the subject-matter expert for warranty decisions and repair processes. You will support daily activities, guide repairs, and audit processes to ensure quality and conformance.

The role requires mechanical/diagnostic skills, attention to detail, and 1–2 years of repair experience, with AX experience considered a plus. Strong communication and leadership abilities are preferred as part of a collaborative team environment.

Qualifications

• Mechanical and diagnostic skills are required.
• 1–2 years of experience in electrical and/or mechanical repair.
• High school diploma or GED required.
• Computer skills; AX experience is a plus.

Responsibilities

• Identify opportunities for process improvements.
• Assist technicians by arranging additional training with the Supervisor.
• Maintain thorough understanding of warranty guides and ERP systems.
• Perform audits of repair processes to ensure standards.
• Guide repairs based on repair conditions and tool diagnostics.

Skills

Mechanical skills

Diagnostic skills

Attention to detail

Leadership experience

Communication skills

Education

High school diploma or GED

AX experience (ERP)

Tools

AX

Job description

Techtronic Industries is seeking a Warranty Coordinator to serve as the subject-matter expert for warranty decisions and repair processes. You will support daily activities, guide repairs, and audit processes to ensure quality and conformance.

The role requires mechanical/diagnostic skills, attention to detail, and 1–2 years of repair experience, with AX experience considered a plus. Strong communication and leadership abilities are preferred as part of a collaborative team environment.