Tech Support Specialist I — Customer Care & IT

Watchfire Signs, LLC.; Danville (IL); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Company Paid Life/ADD

Voluntary Life/ADD

Dependent Life/ADD

401k with Employer Match

Vacation

Personal Time

Equal Opportunity Employer

Descrizione del lavoro

Watchfire Signs, LLC. is seeking a motivated customer tech support specialist to assist customers, dealers, and end-users with prompt, high-quality help and first-call resolution. You will contribute to expanding the Watchfire knowledgebase, maintain detailed service records, and collaborate with engineering on occasional R&D tasks.

Weekend on-call support may be required. A HS diploma or degree in a technical field is preferred; 1+ year IT/helpdesk experience is a plus; you will work in an

Competenze

• HS Diploma or equivalent with relevant work experience.
• AA/AS or BS in a technical field or military equivalent.

Mansioni

• Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to customers, dealers, and end-users.
• Assist in continual improvement/expansion of the Watchfire knowledgebase.
• Maintain detailed customer records in Customer Service database for each service/call.
• Perform other software and engineering assignments as required.
• Occasional weekend duties, such as on-call or remote weekend helpdesk support.
• Interact with design/engineering team with potential growth into R&D assignments.

Conoscenze

Networking basics

Electronics knowledge

Network installation/maintenance

Customer service experience

Verbal communication

Formazione

HS Diploma/GED

AA/AS in technical field

BS in EE/EET/CE/ECE/MIS/IT

Descrizione del lavoro

Watchfire Signs, LLC. is seeking a motivated customer tech support specialist to assist customers, dealers, and end-users with prompt, high-quality help and first-call resolution. You will contribute to expanding the Watchfire knowledgebase, maintain detailed service records, and collaborate with engineering on occasional R&D tasks.

Weekend on-call support may be required. A HS diploma or degree in a technical field is preferred; 1+ year IT/helpdesk experience is a plus; you will work in an