Warranty & Orders Support Specialist

Techtronic Industries Co.; Anderson (SC); On-site; USD 31,000 - 42,000; Full time

Job summary

Techtronic Industries Power Equipment in Anderson, SC, is hiring a Customer Support Associate to handle inbound calls, verify warranty coverage, and guide customers through warranty or non-warranty service processes.

The role requires strong verbal and written communication, the ability to manage irate customers, and proficiency with MS Word/Excel. Weekend work is required as part of the position.

Qualifications

• High School Education or equivalent.
• Minimum one year of customer service or call center experience with inbound calls.
• Excellent written and verbal communication.
• Ability to handle irate callers and high-stress situations.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding company policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.

Skills

Customer service experience

Strong communication

Phone skills

Professional communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Access

Job description

Techtronic Industries Power Equipment in Anderson, SC, is hiring a Customer Support Associate to handle inbound calls, verify warranty coverage, and guide customers through warranty or non-warranty service processes.

The role requires strong verbal and written communication, the ability to manage irate customers, and proficiency with MS Word/Excel. Weekend work is required as part of the position.