Global Electronics Tech Support & Installations

Workforce-Employment-Specialists; Norton Shores (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) savings plan

Medical coverage

Dental coverage

Vision coverage

Paid holidays and vacation

Job summary

Workforce-Employment-Specialists is seeking a Technical Support Specialist to assist a global dealer network with electronics troubleshooting, machine inspections, installations, and training.

You will travel about 10% for installations and training, providing phone and in-person support, and collaborating with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction.

Qualifications

• At least one year of electronics experience through hobbies, education, or professional work.
• Experience troubleshooting electronic systems and reading electrical schematics.
• Experience using hand tools to work on machines.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong communication skills and a customer-focused approach.

Responsibilities

• Provide customer-focused technical assistance by phone and in person, emphasizing electronic troubleshooting.
• Help dealers diagnose machine issues, resolve complaints, and answer technical questions.
• Perform product inspections to support quality assurance and installations.
• Travel approximately 10%, potentially internationally, for installations and training.
• Document and track service calls and write clear repair procedures.

Skills

Electronics troubleshooting

Customer service

Communication skills

Reading electrical schematics

Hand tools proficiency

Microsoft Office suite

Education

Electronics coursework or degree

Tools

ERP & MRP Systems

Industrial robot programming

Electrical testing equipment

Job description

Workforce-Employment-Specialists is seeking a Technical Support Specialist to assist a global dealer network with electronics troubleshooting, machine inspections, installations, and training.

You will travel about 10% for installations and training, providing phone and in-person support, and collaborating with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction.