Customer Support Specialist - Warranty & Repairs

Techtronic Industries Co.; Anderson (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

Techtronic Industries Co. Ltd. is seeking a CustomerSupport Associate for our Anderson, SC office. This onsite role supports consumers, service centers, and distributors with warranty and service guidance, order entry, pricing, and stock information.

The position requires at least a high school diploma and customer service experience, with strong communication and phone skills to handle high-stress calls and policy guidance.

Qualifications

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Onsite Position.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.

Skills

Verbal communication

Written communication

Phone skills

Customer service

High-stress handling

Onsite work

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Job description

Techtronic Industries Co. Ltd. is seeking a CustomerSupport Associate for our Anderson, SC office. This onsite role supports consumers, service centers, and distributors with warranty and service guidance, order entry, pricing, and stock information.

The position requires at least a high school diploma and customer service experience, with strong communication and phone skills to handle high-stress calls and policy guidance.