Remote Tech Support Specialist – Dealer Management Software

Cox Enterprises; Provo (UT); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Remote work option

Competitive benefits

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to support Dealertrack DMS. You will resolve technical issues, create and modify F&I forms, and provide high-touch service to dealers. The role emphasizes quick problem solving, data handling, and collaboration with cross-functional teams.

The position offers a day shift with a flexible remote option. Candidates should have a High School Diploma and up to 2 years of related experience, plus knowledge of JavaScript and DealerTrack

Qualifications

• High School Diploma required.
• Generally, less than 2 years of related work experience.
• Customer and client focus experience.
• Ability to work effectively with individuals, groups, and external business units.
• Solid organizational skills including attention to detail and multi-tasking.
• Technical capacity.
• Professionalism.
• Ability to grasp concepts quickly, take proactive ownership of tasks and processes and is a team player.
• Critical thinking, analytical, investigative thinking, and problem-solving skills.
• Service delivery.
• Meeting schedules and deadlines.
• Data analysis.
• Working knowledge of MS Outlook, Word and Excel.

Responsibilities

• Manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.
• Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS).
• Respond to client inquiries, troubleshoot and/or resolve product issues, and provide information to resolve client concerns.
• Analyze documents (carbon/PDF) for dealership transactions including funding, registration and titling, aftermarket providers and dealer process documents.
• Use front end document designing tools, code fields and add data bindings to documents.
• Configure documents for validations and calculations using in-house tools.
• Follow up with client requests in a timely manner.
• Document all work in a case system and manage escalation cases professionally.
• Make changes or adjustments to client documents including alignment, calculation errors, and customization requests.
• Maintain constructive relationships with customers and leadership.

Skills

Customer focus

Communication

Multi-tasking

Analytical thinking

Data analysis

MS Excel

MS Word

MS Outlook

Team player

Discretion

Problem solving

Education

High School Diploma

Tools

JavaScript

DealerTrack DMS

Job description

Cox Automotive is seeking a Technical Customer Care Specialist I to support Dealertrack DMS. You will resolve technical issues, create and modify F&I forms, and provide high-touch service to dealers. The role emphasizes quick problem solving, data handling, and collaboration with cross-functional teams.

The position offers a day shift with a flexible remote option. Candidates should have a High School Diploma and up to 2 years of related experience, plus knowledge of JavaScript and DealerTrack