Remote Warranty & Homeowner Care Specialist

Lennar; Orlando (FL); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan with Company Match

Paid Parental Leave

Adoption Assistance

Vacation & Holidays

Job summary

Lennar is seeking a Customer Care Representative in Orlando to support homeowners with warranty and service requests through digital channels. You will use remote assessment and virtual tools to resolve issues, coordinating with field teams and Trade Partners to ensure timely and satisfactory outcomes.

This role requires clear communication, strong organizational skills, and a customer-first mindset, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a homebuilder.
• Must possess good organizational and time-management skills.
• Able to analyze problems, determine solutions, and produce desired outcome.
• Intermediate to advanced PC skills (Microsoft Word and Excel).
• Must possess professional attitude to represent company in a positive manner.

Responsibilities

• Professionally and promptly handle requests by contacting the Homeowner after reviewing documentation and case history.
• Use remote assistance tools to guide Homeowners through troubleshooting and resolution steps.
• Share guidance on warranty coverage and self-help solutions.
• Document findings and correspondence for thorough case documentation.
• Determine scope of work for warranty repairs and coordinate with Trade Partners for action.
• Ensure repairs are completed and Homeowners are satisfied.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment to Trade Partners.
• Proactively remedy scheduling, communication, or payment issues with Trade Partners.
• Participate in after-hours on-call rotation and expedite emergency repairs.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Time management

Education

High School or GED

Tools

Microsoft Word

Excel

Job description

Lennar is seeking a Customer Care Representative in Orlando to support homeowners with warranty and service requests through digital channels. You will use remote assessment and virtual tools to resolve issues, coordinating with field teams and Trade Partners to ensure timely and satisfactory outcomes.

This role requires clear communication, strong organizational skills, and a customer-first mindset, with flexibility to work evenings, weekends, and holidays.