Remote Warranty & Homeowner Care Specialist

Lennar; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) Company Match

Paid Parental Leave

Vacation days

Job summary

Lennar is seeking a Customer Care Representative to support homeowners with warranty and service requests through digital channels. You will respond quickly and professionally, using remote assessment and virtual tools to resolve issues.

Clear communication with homeowners, field teams, and Trade Partners is essential for timely outcomes. The role emphasizes proactive, knowledgeable support in alignment with Lennar’s warranty policies and standards, with after-hours on-call duties and flexible

Qualifications

• Minimum high school diploma or GED.
• Prior customer service experience required.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Handle homeowner requests promptly after reviewing documentation, site history, and case details.
• Use remote tools to guide homeowners through troubleshooting and resolution steps.
• Explain warranty coverage and out-of-warranty items clearly to homeowners.
• Document findings, photos, and correspondence for thorough case records.
• Determine scope of warranty repairs and coordinate with Trade Partners as needed.
• Ensure repairs are completed and homeowners are satisfied through proactive support.
• Process back charges and EPOs to ensure timely payment to Trade Partners.
• Participate in after-hours on-call rotations as needed.

Skills

Customer service

Communication skills

Time management

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Customer Care Representative to support homeowners with warranty and service requests through digital channels. You will respond quickly and professionally, using remote assessment and virtual tools to resolve issues.

Clear communication with homeowners, field teams, and Trade Partners is essential for timely outcomes. The role emphasizes proactive, knowledgeable support in alignment with Lennar’s warranty policies and standards, with after-hours on-call duties and flexible