Homeowner Warranty Care Specialist (Remote)

Lennar Associates Mgmt; Englewood (CO); Presencial; USD 29 000 - 39 000; Tempo integral

Resumo da oferta

Lennar is seeking a Customer Care Representative to join our Warranty and Service team in Englewood, CO. The role focuses on delivering exceptional homeowner support via digital channels, remote assessments, and proactive communication to resolve service requests quickly and professionally.

You will collaborate with field teams and Trade Partners, review documentation, and guide homeowners through troubleshooting steps.

Qualificações

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Construction experience highly preferred.
• Prior customer service experience required, preferably with a homebuilder.
• Intermediate to advanced PC skills (Microsoft Word and Excel).

Responsabilidades

• Professionally and promptly handle requests by contacting the Homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter.
• Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative and resolution steps.
• Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
• Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with Trade Partners for further action.
• Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar's warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
• Proactively remedy any trade partner scheduling, communication, or payment related issues.
• Participate in after-hours on-call rotation and expedite emergency repairs, as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

Conhecimentos

Verbal communication

Written communication

Customer service

Construction experience

Organizational skills

Time management

Problem solving

MS Word

Excel

Formação académica

High School Diploma or GED

Ferramentas

MS Word

Excel

Descrição da oferta de emprego

Lennar is seeking a Customer Care Representative to join our Warranty and Service team in Englewood, CO. The role focuses on delivering exceptional homeowner support via digital channels, remote assessments, and proactive communication to resolve service requests quickly and professionally.

You will collaborate with field teams and Trade Partners, review documentation, and guide homeowners through troubleshooting steps.