Field Warranty & Homeowner Care Specialist

Lennar; Kyle (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Adoption assistance

Vacation

Job summary

Lennar is seeking a Field Customer Care Representative to support homeowners with warranty concerns. The role focuses on in-field assessments, homesite visits, and resolving complex, multi-trade cases while maintaining clear communication with homeowners and trade partners.

Responsibilities include on-site evaluations, root-cause analysis, and documenting all activities in the CRM. Must be able to travel to homesites and work flexible hours.

Qualifications

• 2+ years of experience in residential construction, warranty service, or customer care with a homebuilder.
• Strong understanding of construction methods, building systems, and problem-solving.
• Proficiency in Microsoft Word, Excel, and CRM platforms.

Responsibilities

• Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage.
• Investigate potential warranty issues, identify root causes, and determine corrective actions.
• Manage complex cases requiring coordinating multiple trades, scheduling, and materials for timely resolution.
• Communicate proactively and professionally with homeowners, trade partners, and internal teams.
• Document findings, photos, and communications in the CRM for accurate case tracking.
• Prepare detailed scopes of work and oversee execution to meet quality and safety standards.

Skills

Construction knowledge

Communication skills

Time management

CRM proficiency

Field travel

Education

High School diploma or GED

Tools

CRM platforms

Microsoft Word

Microsoft Excel

Job description

Lennar is seeking a Field Customer Care Representative to support homeowners with warranty concerns. The role focuses on in-field assessments, homesite visits, and resolving complex, multi-trade cases while maintaining clear communication with homeowners and trade partners.

Responsibilities include on-site evaluations, root-cause analysis, and documenting all activities in the CRM. Must be able to travel to homesites and work flexible hours.