Remote Warranty & Homeowner Care Specialist

LAM Lennar Associates Mgmt LLC; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Parental leave

Adoption assistance

Vacation and leave

Job summary

Lennar is seeking a Customer Care Representative to provide warranty and service support to Homeowners via digital channels. The role emphasizes fast, professional responses, remote troubleshooting, and collaboration with field teams and Trade Partners to resolve issues.

The position requires strong communication, organizational skills, and a willingness to work flexible hours, including evenings and weekends, to support homeowner satisfaction.

Qualifications

• Minimum High School or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience, preferably with a homebuilder.
• Good organizational and time-management skills.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Intermediate to advanced PC skills (Word and Excel).

Responsibilities

• Handle homeowner requests promptly after reviewing documentation, homesite, and case history.
• Use remote assistance tools to guide homeowners through troubleshooting.
• Document and maintain findings and correspondence for case records.
• Determine scope of work for warranty repairs and coordinate with Trade Partners.
• Ensure repairs are completed with customer satisfaction.
• Support Lennar warranty policies and quality standards.
• Process back charges and EPOs to ensure timely payment to Trade Partners.

Skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Job description

Lennar is seeking a Customer Care Representative to provide warranty and service support to Homeowners via digital channels. The role emphasizes fast, professional responses, remote troubleshooting, and collaboration with field teams and Trade Partners to resolve issues.

The position requires strong communication, organizational skills, and a willingness to work flexible hours, including evenings and weekends, to support homeowner satisfaction.