Remote VP, Strategic Client Partnerships — Growth & Renewals

Norstella; Springfield (IL); Remote; USD 200,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Health savings account

Dental benefits

401k match

Paid parental leave

Paid time off

Job summary

Norstella seeks a VP, Strategic Client Partnerships to lead the post‑sale lifecycle for Real World Data products and IHD platforms. This senior role focuses on value realization, strategic account growth, and renewal discipline across RWD, IHD Platform, and IaaS.

You will build and mentor a small, high‑impact team of Directors and a Renewal Ops Specialist, manage C‑suite relationships, and drive net revenue retention with quarterly business reviews and ROI storytelling.

Qualifications

• Proven client leadership experience in a post‑sale, commercially‑focused role in life sciences data or related field.
• Demonstrated ability to manage senior client-facing professionals and build strategic relationships.
• Track record of driving net revenue retention and renewal expansion targets.

Responsibilities

• Build and lead a team of Strategic Client Directors and Renewal Operations Specialist.
• Own executive relationships across key accounts; maintain visibility at decision‑making level.
• Drive value realization with structured quarterly business reviews and ROI narratives.
• Identify and develop expansion opportunities (upsell/cross-sell) to Sales.
• Ensure renewals are closed before expiry and pricing reflects value.
• Coordinate with Data Ops, LinQ Support, and Engagement Management when issues arise.
• Feed feedback loops to Sales, Pre‑Sales, and Consulting for fast expansion signals.

Skills

Post-sale leadership

Executive relationship management

Client renewal strategy

Commercial accountability

Team leadership

Job description

Norstella seeks a VP, Strategic Client Partnerships to lead the post‑sale lifecycle for Real World Data products and IHD platforms. This senior role focuses on value realization, strategic account growth, and renewal discipline across RWD, IHD Platform, and IaaS.

You will build and mentor a small, high‑impact team of Directors and a Renewal Ops Specialist, manage C‑suite relationships, and drive net revenue retention with quarterly business reviews and ROI storytelling.