VP, Strategic Client Partnerships & Renewals

Norstella; Saint Paul (MN); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision

Life and AD&D

401k match

Disability - short & long term

Parental leave

Paid time off & holidays

Job summary

Norstella is seeking a VP of Strategic Client Partnerships to lead a post-sale team that manages RWD, IHD Platform, and IaaS accounts. You will own senior executive relationships, drive expansion opportunities, and ensure renewals are earned early, with a focus on maximizing net revenue retention.

The role requires building a high-performing team, shaping the renewal process, and aligning with Sales, Delivery, and Consulting to realize value for customers.

Qualifications

• Proven client leadership experience in post-sale roles within life sciences data or healthcare.
• Ability to manage and grow a team of senior client-facing professionals.
• Strong executive presence with experience building C-suite relationships.
• Track record of meeting or exceeding commercial targets (NRR/ARR).
• Experience leading multi-year renewal negotiations and complex contracting.

Responsibilities

• Build and lead the Strategic Client Partnerships team.
• Own executive relationships with strategic accounts and ensure visibility.
• Drive value realization and articulate ROI from Norstella offerings.
• Identify expansion opportunities and route to Sales with context.
• Ensure renewals are earned well before expiry.
• Coordinate with Delivery and Support teams; escalate when needed.
• Feed the commercial loop with feedback to Sales and Consulting.

Skills

Client leadership

Team leadership

Executive presence

NRR targets

Renewal negotiations

Real world data

Healthcare data

Cross-functional collaboration

Boundary setting

Job description

Norstella is seeking a VP of Strategic Client Partnerships to lead a post-sale team that manages RWD, IHD Platform, and IaaS accounts. You will own senior executive relationships, drive expansion opportunities, and ensure renewals are earned early, with a focus on maximizing net revenue retention.

The role requires building a high-performing team, shaping the renewal process, and aligning with Sales, Delivery, and Consulting to realize value for customers.