VP, Strategic Client Partnerships - Remote, RWD & IHD

Norstella; Des Moines (IA); Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision

Life & AD&D

Job summary

Norstella is seeking a VP of Strategic Client Partnerships to lead a new post-sale commercial customer success function for RWD, IHD Platform, and IaaS. You will manage senior client relationships, ensure value realization, and drive expansion opportunities across large pharma and biotech accounts.

You will be measured on net revenue retention, expansion ARR, and renewal rate, and will partner with Sales, Data Ops, and Delivery teams to optimize contracts and long-term client success.

Qualifications

• Proven client leadership in post-sale, commercially focused roles in life sciences data or biopharma.
• Experience growing and managing a senior client-facing team.
• Strong executive presence with C-suite relationship building.
• Track record of achieving net revenue retention and expansion targets.
• Experience leading multi-year renewal negotiations and complex contracting.
• Deep understanding of real world data and health data products.

Responsibilities

• Build and lead a new post-sale commercial customer success function.
• Own executive relationships across strategic accounts and maintain visibility at the decision level.
• Drive value realization with structured quarterly business reviews.
• Identify expansion opportunities and route them to Sales with context.
• Ensure renewals are formalities by closing pricing discussions early.
• Coordinate with Data Ops, LinQ Support, and Engagement Management.
• Create a feedback loop with Sales, Pre-Sales Solutioning, and Consulting.
• Manage escalation, not delivery, when issues arise.

Skills

Client leadership

Post-sale experience

Life sciences data

Healthcare industry

Biopharma

Tools

Salesforce

Job description

Norstella is seeking a VP of Strategic Client Partnerships to lead a new post-sale commercial customer success function for RWD, IHD Platform, and IaaS. You will manage senior client relationships, ensure value realization, and drive expansion opportunities across large pharma and biotech accounts.

You will be measured on net revenue retention, expansion ARR, and renewal rate, and will partner with Sales, Data Ops, and Delivery teams to optimize contracts and long-term client success.