Remote VP, Strategic Client Partnerships

Norstella; Montgomery (AL); Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision

401k match

Disability

Parental Leave

Paid time off

Job summary

Norstella is seeking a VP of Strategic Client Partnerships to lead the post-sale commercial function across Real World Data, IHD Platform, and IaaS. You will recruit and coach four Strategic Client Directors and a Renewal Operations Specialist, owning executive relationships with key accounts and driving renewal velocity.

This role focuses on net revenue retention, expansion ARR, and renewal rate, with the mission to translate data usage into measurable ROI.

Qualifications

• Proven post-sale client leadership in life sciences data or biopharma.
• Experience growing and leading a senior client-facing team.
• Demonstrated ability to maintain and expand C-suite relationships.
• History of meeting or exceeding commercial targets (NRR/ARR).
• Experience leading multi-year renewal negotiations and complex contracting.

Responsibilities

• Build and lead the Strategic Client Directors team.
• Maintain executive relationships at top accounts across RWD, IHD Platform, and IaaS.
• Drive value realization with quarterly ROI-focused reviews.
• Identify expansion opportunities and coordinate with Sales and Pre‑Sales Solutioning.
• Ensure renewals are secured well before expiry and priced from value.
• Coordinate with Data Ops and Support to route issues and Escalation Management.
• Provide feedback loops between Sales, Delivery, Product, and Consulting.

Skills

Post-sale leadership

Team management

C-suite relationships

Commercial targets

Renewal negotiations

Real world data

Scope management

Cross-functional collaboration

Job description

Norstella is seeking a VP of Strategic Client Partnerships to lead the post-sale commercial function across Real World Data, IHD Platform, and IaaS. You will recruit and coach four Strategic Client Directors and a Renewal Operations Specialist, owning executive relationships with key accounts and driving renewal velocity.

This role focuses on net revenue retention, expansion ARR, and renewal rate, with the mission to translate data usage into measurable ROI.