VP, Strategic Client Partnerships - Revenue Realization

Norstella; Boston (MA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefits

Health Savings Accounts or Flexible Sp

Dental & Vision Benefits

Basic Life and AD&D Benefits

401k with Company Match

Disability – Short & Long Term

Paid Parental Leave

Paid Time Off & Company Holidays

Job summary

Norstella is seeking a VP, Strategic Client Partnerships to lead a post‑sale, value‑driven function across RWD, IHD Platform, and IaaS. You will build and coach a team of Senior Client Directors and a Renewal Operations Specialist, owning executive relationships and renewal outcomes.

You will drive value realization, surface expansion opportunities, and ensure renewals are closed well before expiry, while maintaining a strong focus on net revenue retention and ARR growth.

Qualifications

• Proven client leadership experience in a post‑sale, commercially‑focused role within life sciences data/healthcare/biopharma.
• Demonstrated ability to manage and grow a team of senior client‑facing professionals.
• Strong executive presence with experience building and maintaining C‑suite relationships.
• Track record of meeting or exceeding net revenue retention (NRR) or expansion ARR.
• Experience leading multi‑year renewal negotiations and complex contracting processes.

Responsibilities

• Build and lead the team of Strategic Client Directors and Renewal Operations Specialist.
• Own key executive relationships across RWD, IHD Platform, and IaaS.
• Drive value realization and articulate ROI through quarterly business reviews.
• Identify and develop expansion opportunities with data modules, seat expansions, or adjacent products.
• Ensure renewals are timely and priced from a value position.
• Coordinate with Delivery/Support to escalate issues and protect team scope.
• Create feedback loops between Sales, Pre‑Sales, Consulting for rapid expansion signals.

Skills

Client leadership

Team leadership

Executive presence

NRR targets

Renewal negotiations

Cross-functional collaboration

Tools

Salesforce CRM

Job description

Norstella is seeking a VP, Strategic Client Partnerships to lead a post‑sale, value‑driven function across RWD, IHD Platform, and IaaS. You will build and coach a team of Senior Client Directors and a Renewal Operations Specialist, owning executive relationships and renewal outcomes.

You will drive value realization, surface expansion opportunities, and ensure renewals are closed well before expiry, while maintaining a strong focus on net revenue retention and ARR growth.