VP, Strategic Client Partnerships - Post-Sale Growth

Norstella; Concord (NH); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSA

Dental & Vision Benefits

Life and AD&D Benefits

401k with company match

Disability insurance

Paid parental leave

Paid time off

Job summary

Norstella is seeking a VP of Strategic Client Partnerships to lead a new post-sale function across RWD, IHD Platform, and IHD as a Service. You will manage a small team of directors and a renewal specialist, owning executive relationships and driving renewals, expansions, and demonstrated ROI.

You will define the operating model, drive cross-functional alignment, and ensure value realization for strategic clients while maintaining strong NRR and contract discipline.

Qualifications

• Proven client leadership experience in a post-sale, commercially-focused role in life sciences data, healthcare, or biopharma.
• Demonstrated ability to manage and grow a team of senior client-facing professionals.
• Strong executive presence with experience building and maintaining C-suite relationships.
• Track record of meeting or exceeding net revenue retention, expansion ARR, or equivalent targets.
• Experience leading multi-year renewal negotiations and complex contracting processes.
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products.
• Ability to set clear boundaries and protect team scope.
• Strong communicator and cross-functional collaborator (Sales, Delivery, Product, Consulting).

Responsibilities

• Build and lead a team of Strategic Client Directors and a Renewal Operations Specialist.
• Own executive relationships across strategic accounts in RWD, IHD Platform, and IaaS.
• Drive value realization and articulate ROI through structured quarterly business reviews.
• Identify and develop expansion opportunities—upsells, cross-sells, seat expansions, and adjacent products.
• Ensure renewals are a formality, securing contracts 30+ days before expiry with value-based pricing.
• Coordinate with Data Ops, LinQ Support, and Engagement Management to route delivery issues.
• Create feedback loops between Sales, Pre-Sales Solutioning, and Consulting to capture expansion signals.

Skills

Client leadership

Team management

C-suite relationships

NRR targets

Renewal negotiations

Domain knowledge

Boundary setting

Cross-functional collaboration

Tools

Salesforce

Job description

Norstella is seeking a VP of Strategic Client Partnerships to lead a new post-sale function across RWD, IHD Platform, and IHD as a Service. You will manage a small team of directors and a renewal specialist, owning executive relationships and driving renewals, expansions, and demonstrated ROI.

You will define the operating model, drive cross-functional alignment, and ensure value realization for strategic clients while maintaining strong NRR and contract discipline.