VP, Strategic Client Partnerships - Growth & Renewals
Norstella
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Benefits offered by this job
Job summary
Norstella is seeking a VP, Strategic Client Partnerships to lead a new post-sale function across Real World Data, IHD Platform, and IaaS. You will build and scale a team of Strategic Client Directors and a Renewal Operations Specialist, owning senior executive relationships and driving value realization.
You will structure quarterly business reviews, surface expansion opportunities, and ensure renewals are earned through demonstrated value, while coordinating with Sales, Delivery, and Consulting
Qualifications
- Proven post‑sale client leadership experience.
- Experience managing a team of senior client‑facing professionals.
- Strong executive presence with C‑suite relationships.
- Track record of meeting or exceeding commercial targets.
- Experience leading multi‑year renewal negotiations.
- Deep understanding of real world data or related life sciences data products.
Responsibilities
- Build and lead the team of Strategic Client Directors and a Renewal Operations Specialist.
- Own executive relationships across key accounts at RWD, IHD Platform and IaaS.
- Drive value realization with quarterly business reviews and ROI narratives.
- Identify and develop expansion opportunities and route to Sales.
- Ensure renewals are closed 30+ days before expiry with value-based pricing.
- Coordinate, not absorb; escalate to Data Ops, LinQ Support, or Engagement Mgmt.
Skills
Job description
Norstella is seeking a VP, Strategic Client Partnerships to lead a new post-sale function across Real World Data, IHD Platform, and IaaS. You will build and scale a team of Strategic Client Directors and a Renewal Operations Specialist, owning senior executive relationships and driving value realization.
You will structure quarterly business reviews, surface expansion opportunities, and ensure renewals are earned through demonstrated value, while coordinating with Sales, Delivery, and Consulting
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