VP, Strategic Client Partnerships — Post-Sale Growth (Remote)

Norstella; Sacramento (CA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefits

HSA or FSA

Dental & Vision Benefits

Life and AD&D Benefits

401k Matching

Disability Insurance

Paid Parental Leave

Paid Time Off

Job summary

Norstella is seeking a VP, Strategic Client Partnerships to lead a new post-sale function across Real World Data, IHD Platform, and IaaS. You will own senior client relationships, drive renewals and expansions, and shape the commercial strategy for a world-class data solutions provider.

You will build and lead a small high-impact team of Strategic Client Directors and a Renewal Operations Specialist, with a focus on value realization, cross-functional collaboration, and strategic account growth

Qualifications

• Proven client leadership experience in a post-sales, commercially-focused role.
• Demonstrated ability to manage and grow a team of senior client-facing professionals.
• Strong executive presence with experience building and maintaining C-suite relationships.
• Track record of meeting or exceeding net revenue retention (NRR), expansion ARR, or equivalent targets.
• Experience leading multi-year renewal negotiations and complex contracting processes.
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products.
• Ability to set clear boundaries, protect team scope, and prevent role accumulation.
• Strong communicator and cross-functional collaborator - Sales, Delivery, Product, Consulting.

Responsibilities

• Build and lead the team: hire, develop, and manage four Strategic Client Directors and a Renewal Operations Specialist.
• Own key executive relationships across RWD, IHD Platform, and IaaS; maintain visibility at the decision-making level.
• Drive value realization with structured quarterly business reviews and ROI narratives.
• Identify and develop expansion opportunities; surface upsell signals to Sales with context.
• Ensure smooth renewals: close pricing conversations from value; renewals by contract anniversary.
• Coordinate, not absorb: route delivery issues to Data Ops, LinQ Support, or Engagement Management.
• Feed the commercial loop: create feedback between this team and Sales, Pre-Sales, and Consulting.
• Define operating model, playbooks, and escalation protocols for a commercially focused team.

Skills

Client leadership

Post-sale experience

Executive relationships

NRR targets

Cross-functional collaboration

Team management

Tools

Salesforce

Job description

Norstella is seeking a VP, Strategic Client Partnerships to lead a new post-sale function across Real World Data, IHD Platform, and IaaS. You will own senior client relationships, drive renewals and expansions, and shape the commercial strategy for a world-class data solutions provider.

You will build and lead a small high-impact team of Strategic Client Directors and a Renewal Operations Specialist, with a focus on value realization, cross-functional collaboration, and strategic account growth