Remote VoIP & Cloud Communications Technician

Themis Solutions Inc.; Northern (KY); Hybrid; USD 80,000 - 109,000; Full time

Benefits offered by this job

Health benefits

Hybrid/Remote work options

Job summary

Clio is seeking a Support & Implementation Technician to join our Customer Success team on a remote-friendly basis in the US or Canada. You will troubleshoot VoIP issues, configure call flows, provision devices, and lead onboarding for new customers.

You are a strong problem-solver with excellent written communication, able to diagnose whether issues are device, network, or account related, and escalate when needed.

Qualifications

• Knowledge of VoIP fundamentals: registration, NAT/firewall traversal, codecs.
• Strong written and verbal communication for customer interactions.
• Experience diagnosing complex network or device issues.

Responsibilities

• VoIP/SIP troubleshooting and diagnosis across voice channels.
• Configure call flows, auto-attendants, ring groups, and routing.
• Provision devices and manage desk phones/softphones.
• Handle onboarding and implementation for new customers.
• Coordinate with MSPs for remote network considerations.
• Document fixes and escalate to engineering when needed.
• Lead cross-functional VoIP-related projects.

Skills

VoIP troubleshooting

Customer-facing communication

Diagnostic questioning

Troubleshooting under pressure

Documentation & KB writing

Tools

Yealink/Polycom

Job description

Clio is seeking a Support & Implementation Technician to join our Customer Success team on a remote-friendly basis in the US or Canada. You will troubleshoot VoIP issues, configure call flows, provision devices, and lead onboarding for new customers.

You are a strong problem-solver with excellent written communication, able to diagnose whether issues are device, network, or account related, and escalate when needed.