VoIP & Cloud Communications Implementation Specialist

Clio; United States; Hybrid; USD 80,000 - 109,000; Full time

Benefits offered by this job

Health benefits

Hybrid work environment

20 days off per year

EAP benefits

401k matching

Clioversary program

Job summary

Clio is seeking a Support & Implementation Technician, Cloud Communications to join our Customer Success team in the United States. You will support provisioning, configuring, onboarding and troubleshooting remotely while handling pre-config and LSA applications for VoIP/Messaging within Clio's Unified Communications initiative.

You're a high-output problem solver with sharp troubleshooting instincts, comfortable guiding non-technical users, and able to decide when to escalate.

Qualifications

• Knowledge of VoIP/SIP fundamentals (registration, NAT traversal, codecs).
• Experience debugging call quality, registrations, and network issues.
• Ability to document fixes and write knowledge-base content.
• Strong communication with non-technical users and cross-functional teams.

Responsibilities

• VoIP/SIP troubleshooting: registration failures, audio issues, call quality.
• Diagnostic questioning to isolate device, network, account, or product-level issues.
• Configure call flows: forwarding, IVR, ring groups, routing, voicemail.

Skills

VoIP basics

SIP fundamentals

Troubleshooting

Documentation

Customer-facing

Remote work

Network basics

Tools

Yealink

Polycom

Kazoo

Job description

Clio is seeking a Support & Implementation Technician, Cloud Communications to join our Customer Success team in the United States. You will support provisioning, configuring, onboarding and troubleshooting remotely while handling pre-config and LSA applications for VoIP/Messaging within Clio's Unified Communications initiative.

You're a high-output problem solver with sharp troubleshooting instincts, comfortable guiding non-technical users, and able to decide when to escalate.