Remote VMO Manager MSP Governance & Value

Sedgwick; Harrisburg (Dauphin County); Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Sedgwick seeks a VMO Manager to establish and run the vendor management office within Technology, optimizing MSP engagements, governance, and KPI alignment. You will partner with Security, Risk, Legal, and Finance to deliver measurable business outcomes.

The role emphasizes governance, program health, and value realization across vendors, with a focus on cost optimization and service excellence. This is a remote opportunity nationwide in the United States.

Qualifikationen

• Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.
• 8+ years in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.

Aufgaben

• Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights (e.g., QBR/MBR, contract reviews, risk reviews, and improvement plans).
• Establishes and enforces standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards.
• Maintains a central repository of contracts, SOWs, amendments, obligations, and renewal calendars; ensure alignment to enterprise procurement and legal policies.
• Drives compliance with regulatory, security, and data privacy requirements (e.g., SOC 2, ISO 27001, GDPR/CCPA where applicable) in collaboration with Security, Risk, and Legal
• Creates and manages a portfolio view of all MSP engagements—status, risks, dependencies, financials, and outcomes.
• Facilitates prioritization of Innovation Backlogs and run retrospectives.
• Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; proactively surface issues, trends, and recommendations.
• Drives transition & transformation governance for new MSPs or scope changes, including due diligence, knowledge transfer, and operational readiness.
• Quantifies and communicates value realization (e.g., cost optimization, service stability, risk reduction, productivity gains).

Kenntnisse

Vendor management

Stakeholder management

Governance

Data analysis

Ausbildung

Bachelor’s degree in Information Technology, Business, or related field

MBA or equivalent preferred

Tools

ServiceNow

BI/Analytics

Jobbeschreibung

Sedgwick seeks a VMO Manager to establish and run the vendor management office within Technology, optimizing MSP engagements, governance, and KPI alignment. You will partner with Security, Risk, Legal, and Finance to deliver measurable business outcomes.

The role emphasizes governance, program health, and value realization across vendors, with a focus on cost optimization and service excellence. This is a remote opportunity nationwide in the United States.