Remote VMO Manager — MSP Governance & Value Realization

Sedgwick; Philadelphia (Philadelphia County); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work option

Job summary

Sedgwick in the United States seeks a VMO Manager to lead the vendor management office within Technology, driving governance, MSP performance, and value realization. You will oversee contracts, SLAs, risk reviews, and KPI alignment, partnering with Security, Legal, Finance, and business leaders to deliver measurable outcomes.

The role emphasizes governance, program health, and transformation governance for new MSPs, with a focus on cost optimization, service stability, and risk mitigation while

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.

Responsibilities

• Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights (e.g., QBR/MBR, contract reviews, risk reviews, and improvement plans).
• Establishes and enforces standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards.
• Drives compliance with regulatory, security, and data privacy requirements (e.g., SOC 2, ISO 27001, GDPR/CCPA) in collaboration with Security, Risk, and Legal.
• Creates and manages a portfolio view of all MSP engagements—status, risks, dependencies, financials, and outcomes.
• Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; proactively surface issues, trends, and recommendations.

Skills

Vendor management

Governance

KPI tracking

Stakeholder management

Education

Bachelor's degree

MBA

Tools

ServiceNow

BI/ Analytics

Job description

Sedgwick in the United States seeks a VMO Manager to lead the vendor management office within Technology, driving governance, MSP performance, and value realization. You will oversee contracts, SLAs, risk reviews, and KPI alignment, partnering with Security, Legal, Finance, and business leaders to deliver measurable outcomes.

The role emphasizes governance, program health, and transformation governance for new MSPs, with a focus on cost optimization, service stability, and risk mitigation while