VMO Manager: MSP Governance & Value Delivery

Sedgwick; St. Louis (MO); Remote; USD 100,000 - 150,000; Full time

Job summary

Sedgwick is seeking a VMO Manager to establish and run the vendor management office within Technology, optimizing MSP engagements and ensuring contractual compliance.

You will partner with Security, Risk, Legal, Finance, and IT leaders to deliver measurable business outcomes, governance, and value realization.

This role focuses on governance, performance management, and driving improvements across the vendor ecosystem to support Sedgwick's technology strategy.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.
• 8+ years in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.

Responsibilities

• Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights.
• Establishes and enforces standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards.
• Maintains a central repository of contracts, SOWs, amendments, obligations, and renewal calendars; ensure alignment to enterprise procurement and legal policies.
• Drives compliance with regulatory, security, and data privacy requirements (e.g., SOC 2, ISO 27001, GDPR/CCPA) in collaboration with Security, Risk, and Legal.
• Creates and manages a portfolio view of all MSP engagements—status, risks, dependencies, financials, and outcomes.
• Facilitates prioritization of Innovation Backlogs and run retrospectives.
• Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; surfaces issues, trends, and recommendations.
• Drives transition & transformation governance for new MSPs or scope changes, including due diligence and knowledge transfer.
• Quantifies and communicates value realization (e.g., cost optimization, service stability, risk reduction).

Skills

Vendor management

Governance

Stakeholder management

MSP governance

Education

Bachelor’s degree in Information Technology, Business, or related field

MBA or equivalent preferred

Job description

Sedgwick is seeking a VMO Manager to establish and run the vendor management office within Technology, optimizing MSP engagements and ensuring contractual compliance.

You will partner with Security, Risk, Legal, Finance, and IT leaders to deliver measurable business outcomes, governance, and value realization.

This role focuses on governance, performance management, and driving improvements across the vendor ecosystem to support Sedgwick's technology strategy.