VMO Manager: MSP Governance & Value Delivery

Sedgwick; San Antonio (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Sedgwick seeks a VMO Manager to lead the vendor management office within Technology, optimizing MSP performance and governance. You will drive KPI alignment, compliance, and value realization across multiple engagements and partners.

This role requires extensive governance experience, cross-functional collaboration, and the ability to deliver measurable outcomes in a complex technology environment. Expect interactions with security, risk, procurement, and legal teams.

Qualifications

• 8+ years in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.
• Bachelor’s degree in Information Technology, Business, or related field; MBA or equivalent preferred.

Responsibilities

• Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights (QBR/MBR, contract reviews, risk reviews, and improvement plans).
• Establishes and enforces standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI, and performance scorecards.
• Maintains a central repository of contracts, SOWs, amendments, obligations, and renewal calendars; ensure alignment to enterprise procurement and legal policies.
• Drives compliance with regulatory, security, and data privacy requirements (SOC 2, ISO 27001, GDPR/CCPA) in collaboration with Security, Risk, and Legal.
• Creates and manages a portfolio view of all MSP engagements—status, risks, dependencies, financials, and outcomes.
• Facilitates prioritization of Innovation Backlogs and run retrospectives.
• Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; surface issues, trends, and recommendations.
• Drives transition & transformation governance for new MSPs or scope changes, including due diligence, knowledge transfer, and operational readiness.
• Quantifies and communicates value realization (cost optimization, service stability, risk reduction, productivity gains).

Skills

Vendor management

Program governance

Stakeholder management

KPI & metrics

Leadership

Education

Bachelor’s degree in Information Technology or related field

MBA or equivalent preferred

Tools

ServiceNow

BI / analytics

Job description

Sedgwick seeks a VMO Manager to lead the vendor management office within Technology, optimizing MSP performance and governance. You will drive KPI alignment, compliance, and value realization across multiple engagements and partners.

This role requires extensive governance experience, cross-functional collaboration, and the ability to deliver measurable outcomes in a complex technology environment. Expect interactions with security, risk, procurement, and legal teams.