Remote VFD Support Specialist: Troubleshooting & Wiring

ABB Inc.; New Hampshire; On-site; USD 53,000 - 84,000; Full time

Benefits offered by this job

401k Savings Plan with Company Contrib

Employee Stock Acquisition Plan (ESAP)

ABB Benefit Summary

Job summary

ABB Inc. seeks a Variable Frequency Drive (VFD) Support Specialist to provide technical support for ABB Drive Products in a remote role within the United States.

You will assist customers and field techs with commissioning, troubleshooting, and warranty evaluations, focusing on Low Voltage VFDs, 3 Phase Power, and system wiring. You will collaborate with engineering, field service, sales, and product teams to resolve issues, document cases in Salesforce, and stay current with VFD technologies

Qualifications

• Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
• Knowledge of how Variable Frequency Drives work is REQUIRED.
• Firm understanding of electricity principles and troubleshooting drives.

Responsibilities

• Provide technical support via phone & email for common problems related to application of Low Voltage Variable Frequency Drives (VFDs).
• Assist customers with drive programming, parameter configuration, communication, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate warranty replacements and labor authorization
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies, software updates, and industry trends

Skills

VFD theory

Electrical principles

Customer communication

US work authorization

Modbus/BACnet knowledge

Education

Bachelor's degree + 2 years electrical/technical experience

Associate's degree + 4 years electrical/technical experience

High School Diploma/GED + 6 years electrical/technical experience

Job description

ABB Inc. seeks a Variable Frequency Drive (VFD) Support Specialist to provide technical support for ABB Drive Products in a remote role within the United States.

You will assist customers and field techs with commissioning, troubleshooting, and warranty evaluations, focusing on Low Voltage VFDs, 3 Phase Power, and system wiring. You will collaborate with engineering, field service, sales, and product teams to resolve issues, document cases in Salesforce, and stay current with VFD technologies