Remote Veterinary Market Operations Leader

CityVet Support Staff; Oak Lawn (IL); Híbrido; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Health Insurance

Paid time off

Floating holidays

Parental leave

Telemedicine

Descripción de la vacante

CityVet is seeking a Market Operations Leader to coach Practice Managers and ensure consistent operational execution across a group of clinics. This remote-based role travels frequently to clinics in the South Atlantic region, driving performance, staffing stability, and client experience while aligning with the Lead Veterinary Partner’s leadership.

The role emphasizes training, 1:1 coaching, and leading market-level initiatives to improve forward booking, recalls, and KPI performance, with a

Formación

• 5+ years of veterinary operations or management experience, preferably multi-site.
• Experience coaching managers or leading teams.
• Proficiency in PIMS, scheduling systems, and operational reporting tools.
• Solid understanding of clinic financials and labor metrics.

Responsabilidades

• Hire and provide training support for new Practice Managers.
• Coach and develop Practice Managers through regular 1:1s and field support.
• Drive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows).
• Monitor clinic P&L and KPIs and provide performance feedback.
• Support staffing plans, scheduling optimization, and labor management.
• Lead efforts to uphold client and team experience KPIs and escalate issues.
• Ensure compliance with OSHA, DEA, inventory, and documentation standards.
• Partner with LVPs to execute on operational priorities and expectations.
• Lead regular market-level meetings to develop PMs and communicate company initiatives.
• Share best practices across clinics.

Conocimientos

Operational leadership

Coaching abilities

Scheduling & staffing

KPI execution

Communication

Problem solving

Organization/detail

Results oriented

Educación

Bachelor’s degree preferred

Herramientas

PIMS

Scheduling systems

Operational reporting tools

Descripción del empleo

CityVet is seeking a Market Operations Leader to coach Practice Managers and ensure consistent operational execution across a group of clinics. This remote-based role travels frequently to clinics in the South Atlantic region, driving performance, staffing stability, and client experience while aligning with the Lead Veterinary Partner’s leadership.

The role emphasizes training, 1:1 coaching, and leading market-level initiatives to improve forward booking, recalls, and KPI performance, with a