Regional Veterinary Operations Leader

Small-Door-Veterinary; Boston (MA); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K contributions

Paid time off

Parental leave

Company holidays

Wellness stipend

Discounted veterinary care

Career growth opportunities

Job summary

Small Door is expanding its veterinary care network and seeks a Regional Operations Director to standardize practice performance, coach Practice Managers, and align field operations with HQ strategy.

Based in Boston with required travel, you will oversee multiple clinics, optimize labor and inventory, and partner with clinical and finance leaders to deliver a best-in-class member experience.

Qualifications

• 3+ years of multi-unit operations experience (hospitality, retail, wellness, veterinary preferred).
• Strong track record leading managers, not just frontline staff.
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs.
• Ability to drive performance while maintaining a great team and customer experience.
• Comfortable in a fast-moving, growing, mission-driven environment.
• Excellent at communication, judgment, and follow-through.
• Loves being in practices and working with people — not a desk-only operator.

Responsibilities

• Lead & develop Practice Managers.
• Drive consistency and on-brand operations across hospitals.
• Monitor performance metrics, identify gaps, and drive action.
• Oversee staffing, scheduling, and labor-to-demand planning.
• Support new openings and market stabilization.
• Foster cross-functional collaboration with HQ on launches.
• Develop local leadership and succession planning.

Skills

Multi-unit operations

People management

Operational analytics

Strategic leadership

Process standardization

Job description

Small Door is expanding its veterinary care network and seeks a Regional Operations Director to standardize practice performance, coach Practice Managers, and align field operations with HQ strategy.

Based in Boston with required travel, you will oversee multiple clinics, optimize labor and inventory, and partner with clinical and finance leaders to deliver a best-in-class member experience.