Remote Market Operations Leader — Veterinary Clinic Network

CityVet Support Staff; Oregon; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k) with employer match

Health, Dental & Vision insurance

Paid time off & floating holidays

Parental leave

Telemedicine for employees and depend-

Job summary

CityVet is seeking a Market Operations Leader to coach Practice Managers across a group of clinics. The role drives performance, compliance, staffing stability, and client experience, while aligning with the Lead Veterinary Partner's leadership.

It is a remote-based position requiring travel to clinics in the South Atlantic region. The role demands strong operational leadership in veterinary settings, capability in staffing and financial metrics, and a proactive approach to improving clinic KPIs

Qualifications

• Minimum 5+ years of veterinary operations or management experience, preferably multi-site.
• Bachelor's degree preferred.
• Travel frequency within assigned market is expected.

Responsibilities

• Hire and train new Practice Managers
• Coach and develop Practice Managers through regular 1:1s and field support
• Drive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows)
• Monitor clinic P&L and KPIs and provide performance feedback
• Support staffing plans, scheduling optimization, and labor management
• Lead market-level meetings and share best practices across clinics
• Ensure compliance with OSHA, DEA, inventory, and documentation standards
• Partner with LVPs to execute on operational priorities and expectations

Skills

Leadership

Coaching

Scheduling

KPIs

Regulatory compliance

Communication

Organization

Education

Bachelor's degree preferred

Tools

PIMS

Scheduling systems

Operational reporting tools

Job description

CityVet is seeking a Market Operations Leader to coach Practice Managers across a group of clinics. The role drives performance, compliance, staffing stability, and client experience, while aligning with the Lead Veterinary Partner's leadership.

It is a remote-based position requiring travel to clinics in the South Atlantic region. The role demands strong operational leadership in veterinary settings, capability in staffing and financial metrics, and a proactive approach to improving clinic KPIs