Regional Veterinary Operations Leader

Small Door; Boston (MA); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Health, dental + vision insurance

401K contributions

Paid time off

Company holidays

Wellness stipend

Discounted veterinary care

Growth opportunities

Collaborative culture

Job summary

Small Door is a membership-based veterinary care provider expanding across major markets. The Regional Operations Director will lead multiple practices from the Boston area, mentoring Practice Managers, optimizing daily operations, and ensuring financial, service, and clinical excellence while maintaining a high‑quality member experience.

You will connect HQ with field operations, drive performance, and partner with medical leaders on quality.

Qualifications

• 3+ years of multi‑unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred).
• Strong track record leading managers, not just frontline staff.
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs.
• Ability to drive performance while maintaining a great team and customer experience.
• Comfortable in a fast‑moving, growing, mission‑driven environment.
• Excellent at communication, judgment, and follow‑through.
• Loves being in practices and working with people — not a desk‑only operator.

Responsibilities

• Lead & Develop Practice Managers.
• Drive Operational Excellence across practices.
• Own Multi‑Site Business Performance including staffing and budgeting.
• Support New Practice Openings and market stabilization.
• Partner Cross‑Functionally with HQ and field teams.

Skills

Multi-unit ops

People leadership

KPIs tracking

Communication

Job description

Small Door is a membership-based veterinary care provider expanding across major markets. The Regional Operations Director will lead multiple practices from the Boston area, mentoring Practice Managers, optimizing daily operations, and ensuring financial, service, and clinical excellence while maintaining a high‑quality member experience.

You will connect HQ with field operations, drive performance, and partner with medical leaders on quality.