Remote Veterans Health Scheduler & Admin Assistant

SmartRecruiters, Inc.; Salt Lake City (UT); Hybrid; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Annual bonus

Job summary

International SOS Government Medical Services is seeking a remote Scheduling and Administrative Specialist to support Veterans by coordinating appointments, processing referrals, and maintaining accurate records within a nationwide healthcare network. This full-time role operates remotely within 50 miles of Salt Lake City, UT, with standard Mon–Fri hours 8:00 a.m.–4:30 p.m.

The position requires good data entry, basic medical terminology knowledge, and a customer-service mindset; a background

Qualifications

• High school diploma or GED equivalency.
• At least six months of customer service experience.
• Ability to type at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or Permanent Resident Card required.
• Ability to successfully complete the required background screening, including a Public Trust determination.
• Ability to sit or stand for prolonged periods and lift up to 15 pounds.

Responsibilities

• Schedule, track, and manage appointments while completing required pre-appointment and follow‑up communications.
• Process and monitor referrals and coordinate authorized care with community healthcare providers.
• Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
• Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using required healthcare systems.
• Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
• Manage assigned work independently, meet workload and timeliness expectations, protect confidential information, and expedite scheduling or system issues appropriately.

Skills

Customer service

Data entry

Communication

Medical terminology

Organizational skills

Education

High school diploma or GED equivalency

Tools

Healthcare scheduling systems

Job description

International SOS Government Medical Services is seeking a remote Scheduling and Administrative Specialist to support Veterans by coordinating appointments, processing referrals, and maintaining accurate records within a nationwide healthcare network. This full-time role operates remotely within 50 miles of Salt Lake City, UT, with standard Mon–Fri hours 8:00 a.m.–4:30 p.m.

The position requires good data entry, basic medical terminology knowledge, and a customer-service mindset; a background