Remote Medical Support Assistant & VA Scheduler

SupportFinity™; Utah; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ansible Government Solutions is recruiting Remote Medical Support Assistants (Medical Receptionist) based in Morgan County to support the Salt Lake City VA Medical Center. The role is remote but may require onsite work, with 8-hour shifts Mon-Fri within 7am-6pm.

Must comply with VA onboarding, security, and privacy requirements. Responsibilities include scheduling, patient contact, handling referrals, updating demographics, and coordinating care with VA and community providers.

Qualifications

• High school diploma or GED required.
• Proficient in written and spoken English.
• Typing speed of at least 50 words per minute.
• Basic computer skills and Microsoft Office proficiency.
• Basic knowledge of medical terminology.
• Minimum 6 months of customer service experience.
• Ability to work remotely and independently.
• Eligible for VA background investigation (NACI) and PIV credential.
• No disqualifying health issues affecting job performance.
• U.S. citizenship required.

Responsibilities

• Perform appointment scheduling, tracking, and pre-/post-appointment patient contact per VA policies.
• Serve as scheduler/receptionist and coordinate activities across clinics.
• Screen calls; address patient and provider inquiries about services.
• Update patient demographics, insurance, and emergency contacts.
• Process referrals and community care consults using VA systems (HSRM, PPMS, VistA, CPRS).
• Coordinate Veteran care with community providers when VA services are unavailable or delayed.
• Communicate VA Community Care rules to internal providers.
• Ensure medical records and documentation are uploaded into CPRS and VistA.
• Monitor system issues and report outages to supervisor.
• Use Outlook, Teams, Word, Excel daily for scheduling, communication, and reporting.
• Deliver high-quality service to Veterans, families, VA staff, physicians, and contractors.
• Collaborate with supervisors and team to ensure timely communications and workflow.
• Maintain HIPAA compliance and privacy standards.
• Perform additional related duties as assigned.

Skills

Typing speed 50 wpm

English proficiency

Microsoft Office

Medical terminology

Customer service experience

Remote work capability

VA background process readiness

U.S. citizenship

Basic computer skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Ansible Government Solutions is recruiting Remote Medical Support Assistants (Medical Receptionist) based in Morgan County to support the Salt Lake City VA Medical Center. The role is remote but may require onsite work, with 8-hour shifts Mon-Fri within 7am-6pm.

Must comply with VA onboarding, security, and privacy requirements. Responsibilities include scheduling, patient contact, handling referrals, updating demographics, and coordinating care with VA and community providers.