Remote Veteran Support Specialist

Principle Choice Solutions LLC; Tucson (AZ); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Fully remote position with equipment

Paid training

Full-time schedule

Health, dental, vision coverage

401(k) with employer matching

Tuition assistance

Paid time off and holidays

Job summary

Principle Choice Solutions LLC is seeking a Remote Inbound Call Center Representative to support Veterans from a home office. You will handle incoming calls, provide information, and navigate multiple systems to resolve questions.

Training is provided and equipment is supplied for a fully remote, full-time role with a set schedule. You’ll join a mission-driven team focused on high-quality customer interactions, with strong emphasis on empathy, accuracy, and timely problem-solving in a fully

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities.
• Attention to detail and accurate documentation.
• Comfort with remote work and multitasking across systems.

Responsibilities

• Answering incoming calls in a professional manner.
• Assisting Veterans and providers with questions on services.
• Researching information and helping callers find solutions.
• Documenting call details in multiple systems.
• Providing exceptional customer experience on every interaction.
• Collaborating with teammates to improve service delivery.
• Meeting quality and performance expectations and maintaining accuracy.

Skills

Customer service

Communication

Problem solving

Independent work

Team collaboration

Attention to detail

Remote work

Multitasking

Education

No formal degree required

Job description

Principle Choice Solutions LLC is seeking a Remote Inbound Call Center Representative to support Veterans from a home office. You will handle incoming calls, provide information, and navigate multiple systems to resolve questions.

Training is provided and equipment is supplied for a fully remote, full-time role with a set schedule. You’ll join a mission-driven team focused on high-quality customer interactions, with strong emphasis on empathy, accuracy, and timely problem-solving in a fully