Remote Inbound Customer Support Specialist

Principle Choice Solutions; United States; Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with employer matching

Paid time off & holidays

Tuition assistance

Equipment provided

Job summary

Principle Choice Solutions is seeking a Customer Service Representative to support Veterans through a fully remote inbound call center. The role offers full-time hours with a set 9am–9pm CST shift, competitive pay, and a comprehensive benefits package including health, dental, vision, and a 401(k) match. Training is provided, and equipment is supplied.

Ideal candidates have strong communication skills, a customer-first mindset, and a willingness to stay engaged to resolve issues. U.S.

Qualifications

• U.S. citizenship and ability to pass background checks are required.
• Excellent communication and a genuine desire to help others.
• Ability to stay organized and manage time across tasks.

Responsibilities

• Answer incoming calls and assist customers with their questions.
• Provide high-quality service with a positive, patient approach.
• Document call details in the company systems.
• Identify customer needs and help find appropriate solutions.
• Collaborate with teammates to ensure coverage and quality.

Skills

Customer service

Communication skills

Problem solving

Job description

Principle Choice Solutions is seeking a Customer Service Representative to support Veterans through a fully remote inbound call center. The role offers full-time hours with a set 9am–9pm CST shift, competitive pay, and a comprehensive benefits package including health, dental, vision, and a 401(k) match. Training is provided, and equipment is supplied.

Ideal candidates have strong communication skills, a customer-first mindset, and a willingness to stay engaged to resolve issues. U.S.