Remote Veteran Support Specialist - Growth Path

Government Technical Services Corporation; Shepherdstown (WV); Remote; USD 20,173 - 28,731; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k)

Job summary

A federal support organization is hiring a Call Center Representative to provide support to Veterans. The role is a fully remote position requiring empathy, excellent communication skills and at least six months of call center experience. The candidate should be able to work under pressure, assist callers efficiently, and maintain confidentiality. This job offers full-time hours at $17.75 per hour along with additional benefits including health insurance and paid holidays.

Qualifications

• MUST have six (6) months of consecutive call center or contact center experience.
• Excellent verbal, interpersonal and written communication skills.
• Must have a REAL ID-compliant identification card or acceptable alternative.

Responsibilities

• Assist Veterans by connecting them to proper resources.
• Maintain confidentiality and privacy of callers.
• Accurately record details of calls and other service requests.

Skills

Excellent communication skills

Empathy

Ability to work under pressure

Verbal and written communication

Job description

A federal support organization is hiring a Call Center Representative to provide support to Veterans. The role is a fully remote position requiring empathy, excellent communication skills and at least six months of call center experience. The candidate should be able to work under pressure, assist callers efficiently, and maintain confidentiality. This job offers full-time hours at $17.75 per hour along with additional benefits including health insurance and paid holidays.