Remote Veteran Support CSR: Empathetic Connector

Government Technical Services Corporation; Bowie (MD); À distance; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Life Insurance

11 paid holidays

401(k)

Short-term Disability

Generous vacation and sick leave

Résumé du poste

Government Technical Services Corporation seeks Customer Service Representatives for the Veterans Experience Office contact center. You will guide Veterans to appropriate resources, maintain empathy, and document interactions in real time in a high-volume remote setting.

Training is provided, with 40 hours per week and scheduled shifts. Position requires six months of call center experience, wired home internet (25 Mbps down, 10 Mbps up), and a VA-issued computer after orientation.

Qualifications

• Six (6) months of consecutive call center or contact center experience is required.
• Your internet must be wired with a minimum 25 Mbps download and 10 Mbps upload, without delays.
• By orientation completion you will receive VA-issued computer and equipment for work.

Responsabilités

• Learn and explain VA services and procedures.
• Ask clarifying questions to identify needs.
• Record calls and requests accurately in CRM.
• Direct Veterans to appropriate VA resources and maintain confidentiality.

Connaissances

Call center experience

Communication skills

Empathy

US citizenship or Green Card

Real ID compliant

Description du poste

Government Technical Services Corporation seeks Customer Service Representatives for the Veterans Experience Office contact center. You will guide Veterans to appropriate resources, maintain empathy, and document interactions in real time in a high-volume remote setting.

Training is provided, with 40 hours per week and scheduled shifts. Position requires six months of call center experience, wired home internet (25 Mbps down, 10 Mbps up), and a VA-issued computer after orientation.