Remote CSR for Veterans Experience Office

Gtscts; Shepherdstown (WV); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short-term disability

401(k)

Job summary

GTSC seeks experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

Location: This is a 100% virtual position. Your residence must be located within a 60-minute drive to a VA facility in Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, Martinsburg WV, or San Antonio TX. Visits for training and equipment pickup are required when needed.

Qualifications

• Must have six (6) months of consecutive call center or contact center experience.
• Your home internet must be wired with minimum 25 Mbps download and 10 Mbps upload.
• By orientation completion you will be furnished with a VA-issued computer and equipment.

Responsibilities

• Learn, understand and explain VA services and procedures.
• Ask clarifying questions to identify complex requests for VA services.
• Accurately record details of calls in a timely manner.
• Select appropriate VA services to meet veterans' needs.
• Establish and maintain effective relationships with VA employees and the public.
• Use CRM applications and maintain caller confidentiality.

Skills

Communication skills

Empathy

Listening

Job description

GTSC seeks experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

Location: This is a 100% virtual position. Your residence must be located within a 60-minute drive to a VA facility in Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, Martinsburg WV, or San Antonio TX. Visits for training and equipment pickup are required when needed.